Boho & Mala Stainless Steel Gold Plated Necklace

Our jewellery is crafted with various embellishments including semi-precious stones, fresh water pearls, beads, crystals & metals. You may notice variations in colour, size and pattern as this is due to their natural elements.

Please handle your jewellery with care. Boho & Mala cannot take responsibility for any breakages that occur through mishandling. Please avoid contact with personal items such as sanitisers, lotions, perfumes
& oils as some metals & stones can react to these items, which may result in discolouration or tarnishing.

Please avoid showering, swimming, exercising or sleeping with this product. Clean regularly with a clean cloth & store away in a dark & dry place.

Return Policy
Boho & Mala complies with Australian Consumer Law and our products come with a Consumer Guarantee that ensures our products are sold without faults and are the same as described online.

We want you to love your Boho & Mala purchase, however if you have changed your mind, you can return your items within 14 days of receiving your purchase.

Please carefully read our Return Policy below.

Flat Rate Fee

We offer a flat rate fee of $10 for all domestic online returns within Australia.

 
14 Day Returns

You have 14 days to request a return after receiving your purchase.

Online Purchases Instore PurchasesStockist Purchases

Online Purchases
We accept returns of all products purchased online at Boho & Mala excluding the items outlined below. We offer refunds and store credits for online purchases. Unfortunately we are not able to offer exchanges at this time, and instead encourage you to place a new order for your desired item and return the original item for refund.

Please remember to retain your invoice or proof of purchase when returning your order.

Returns can only be accepted if:

You request a return within 14 days of receiving your order.The item is unused and in its original condition.The item is in its original packaging and unworn. We can only accept the return of 'gift sets' if all original components and packaging are in original, unused condition.All items, including gift boxes must be protected in secure packaging when you return the item.

We do not accept returns of:

Sale Items: All sale items purchased during sale or promotion periods are final. We do not offer refunds or credit notes on sale items (this excludes the sign up 10% offer) unless the product is faulty, in which case we will provide a full refund.Earrings: For hygiene reasons, we are unable to accept any returns on earrings, unless the item is faulty, in which case we will provide a full refund.Engraved items: All items that are engraved are not eligible for a return and are final sale.

Gift Cards and VouchersConsumablesPurchases that were made at a stockist.

Please note: All return items will be inspected and quality assurance checked at our Head Office on return and it remains at the discretion of Boho & Mala as to whether the item will be accepted for refund based on the conditions above. Shipping and gift wrapping costs are non-refundable for change of mind returns.

How to return your items/s:

Lodge a return via our Return Portal.Enter your order details.Select the item(s) you would like to return by checking the relevant boxes. Confirm the return reason for each item.Read our Return Policy and confirm to agree.Your return fee (if applicable) will be deducted from your original total.Print off your label and attach it to the package. If you do not have a printer, your local Australia Post Office will be able to scan your digital label and print it for you.(Items must be protected in a satchel or secure packaging. Be sure to include your completed Return Form with your RMA number and details)Drop off your parcel at your nearest Post Office.Once your return has been received, checked and approved by our team your refund or store credit will be processed. Please allow for up to 5 business days for your refund to be received once approved.

You will receive email updates every step of the way!

Returning a gift?

You can request a return for a gift via our Return Portal. If you would like to return a gift purchased by someone else, you will need the order number and phone number/postcode/email from the original order that was placed. You can find this information by asking the person who made the purchase or referencing your gift receipt. Unfortunately due to privacy reasons, we are unable to share customer information that is not relating to an order completed by you. We only offer refunds and store credits for online purchases, we recommend choosing the store credit + 10% option to use toward your next purchase.

International Returns

For all international orders, return shipping is the responsibility of the customer unless the product is deemed faulty. It is your responsibility to ensure the goods reach our warehouse as we cannot be responsible until they are received. We recommend using a tracked method of postage to ensure your return arrives to us safely. Please include the completed Return Form including your name, address, order number and RMA number in the parcel to prevent delays in the processing of your return.

Faulty or Damaged Items

If you received an item online which you believe to be faulty or damaged, please contact us immediately at info@mothersway.com.au with 2 - 3 clear images, your order number and a detailed description and we will be in touch with next steps.

Please read our Waranty Policy to ensure your purchase is eligible for a warranty claim.

Warranty Claims

If your item is within the 3-month warranty period, you can make a warranty claim through emailing us via faults@bohoandmala.com. Please read our Warranty Policy to ensure your purchase is eligible for a warranty claim.

How to make a claim:

Please email faults@bohoandmala.com

Include up to 4 images of the faulted item, description of the fault and a copy of your receipt & or bank transaction.

Please read our Return Policy and confirm to agree. Your return will be submitted as a pending request. We will then reach out via email to you with next steps within 1-2 business days. Please check your spam/junk folder if you do not hear from us within this timeframe.

Every Saturday

Subiaco Farmers Market

271 Bagot Rd, Subiaco WA

Time: 8am-12pm

Every Saturday

Scarborough Sunset Markets

Scarborough Beach

Time: 4pm-8pm

Every Sunday

Freo Farmers Market

79 Lefroy Rd, Beaconsfield WA

8am-12pm

Due to the weather & or other reasons please contact Francesca on 0402 342 699 to confirm she will be attending the markets. Thank you kindly

STORES/STOCKIST LOCATIONS

ATTADALE

Kindred Spirit Boutique & Gift

Shop 2 / 4 Davis Road 

Attadale  WA  6156

Ph: 0410 422 303

BUSSELTON

Kindred Spirit Boutique & Gift

65 Kent St

Busselton WA 6280

Ph: 0447 132 638 

BUSSELTON

Tracie Anderson Ceramics

Shop 32 Fig Tree Lane,

Busselton WA 6280

FREMANTLE

Lilac Lotus Collective 

17 Collie Street

Fremantle WA 6160

KALAMUNDA

Herb Circle

16C Haynes Street (19.08 km)

6076 Kalamunda, WA, Australia

(08) 9257 1248

MELVILLE

Kindred Spirit Boutique & Gift

360 Marmion St 

Melville WA  6156

Ph: 0417 174 024

NORTHAM

Kindred Spirit Boutique & Gift

132 Fitzgerald Street

Northam WA 6401

Ph: 0447 095 103

WILLAGEE

Precious Organics

92 Bawdan St,

Willagee WA 6156

YANCHEP

Indah Homewares

Unit 3/156 Yanchep Beach Rd,

Yanchep WA